Product Quality Guarantee

Paper Bag Direct prides itself on offering good products and service. If you are unhappy with a product purchased please contact Paper Bag Direct as soon as possible and we will try to rectify the situation. If you are not entirely happy with your purchase you may return the product, attachments and packaging to ourselves within 7 days of purchase. We will not accept any returns, not in original packaging. Please keep all boxes and packaging in event of a fault or any damage must be reported within 24 hours of delivery, we accept no liability after this period. If goods missing or broken please call 0800 032 1046.  Any postage costs for delivery to & from ourselves are billed to the customer and cannot be refunded. In case of refund, delivery costs are not refunded. You are welcome to use your own courier, for a collection of goods paid in full.